Need to contact us?

Online Chat,

Email customercare@newbalance.com.my or

Call +60 1800 819 475

Mon. - Fri.

09:00 to 18:00

Important Shipping Information

New Balance offers FREE delivery on all orders over RM$250 for registered member.

  • Packages are delivered via Ninja Van.
  • No delivery on weekends or holidays.
  • In-stock orders are not guaranteed to ship the same day they are received.
  • All orders received for in-stock items ship within 3-8 business days.
  • To ship to multiple addresses, simply place a separate order for each shipping address.
  • New Balance reserves the right to hold any order for suspected fraud and resale.
  Cost Estimated Delivery Shipping Availability
Standard Shipping (Ninja Van)

Members enjoy FREE shipping on all orders over RM250.00
States in region : Peninsular Malaysia and East Malaysia are RM15 (In view of the latest COVID-19 epidemic situation, the delivery service of all orders to East Malaysia will be temporarily suspended.)

Our usual delivery time frame is between 3-8 business days.
However during busy sale periods this may be extended.

Malaysia

We do not ship to following locations/buildings/areas:

State Postcode
Johor 80057, 80357, 80359, 80700, 80710, 80720, 80730, 80900, 80902, 80904, 80906, 80908, 81007, 81009, 81107, 81307, 81407, 81447, 81507, 81557, 81707, 81757, 81807, 81907, 81927, 81937, 82007, 82207, 83007, 83009, 83307, 83407, 83707, 84007, 84157, 84407, 84907, 85007, 85307, 86007, 86107, 86207, 86407, 86707, 86800, 86807, 86888
Kedah 5700, 5710, 5720, 6007, 6207, 6507, 6707, 7007, 8007, 8107, 8307, 8407, 8507, 9007, 9809
Kelantan 15710, 15720, 15730, 15740, 15740, 15988, 17007, 17507, 18007, 18307
Melaka 75459, 75700, 75710, 75720, 75730, 75740, 75750, 75760, 75900, 75902, 75904, 75906, 75908, 75910, 75912, 75914, 75916, 75918, 75990, 76109, 77007, 77008, 77307, 77400, 77507, 78007, 78307
Negeri Sembilan 70700, 70710, 70720, 70730, 70740, 70750, 70990, 71007, 71009, 71059, 71159, 71209, 71259, 71309, 71359, 71409, 71459, 71509, 71559, 71600, 71659, 71707, 71709, 71759, 71807, 71809, 71907, 71909, 72007, 72009, 72107, 72109, 72127, 72129, 72207, 72209, 72307, 72309, 72409, 72507, 72509, 73007, 73009, 73109, 73207, 73209, 73309, 73409, 73507, 73509
Pahang 25709, 26057, 26077, 26507, 26607, 26609, 26707, 26709, 26807, 26809, 26907, 27037, 27109, 27207, 27209, 27307, 27607, 27609, 28007, 28387, 28407, 28609, 28707, 28709, 39007, 39107
Perak 30700, 30710, 30720, 30730, 30740, 30750, 30760, 30770, 30780, 30790, 30800, 30810, 30820, 30830, 30840, 30900, 30902, 30904, 30906, 30908, 30910, 30912, 31007, 31407, 31907, 32300, 32407, 33007, 33009, 33307, 33400, 34007, 34008, 34009, 34140, 34307, 34607, 35007, 35507, 35907, 36007, 36008, 36207, 36307
Perlis 1007, 2607, 2707
Pulau Pinang 10700, 10710, 10720, 10730, 10740, 10750, 10760, 10770, 10780, 10790, 10800, 10810, 10820, 10830, 10840, 10850, 10910, 10920, 12700, 12710, 12720, 14007
Selangor 40700, 40702, 40704, 40706, 40708, 40710, 40712, 40714, 40716, 40718, 40720, 40722, 40724, 40726, 40728, 40730, 40732, 40800, 40802, 40804, 40806, 40808, 40810, 40990, 41700, 41710, 41720, 41900, 41902, 41904, 41906, 41908, 41910, 41912, 41914, 41916, 41918, 41990, 42507, 42509, 43007, 43009, 45507, 47507
Terengganu 20700, 20710, 20720, 20900, 20902, 20904, 20906, 20908, 20910, 20912, 20914, 20916, 20918, 20920, 20922, 20924, 20926, 20928, 20930, 21090, 22107, 22307, 23007, 24207
WP Kuala Lumpur 50700, 50702, 50704, 50706, 50708, 50710, 50712, 50714, 50716, 50718, 50720, 50722, 50724, 50726, 50728, 50730, 50732, 50734, 50735, 50736, 50738, 50740, 50742, 50744, 50746, 50748, 50750, 50752, 50754, 50756, 50758, 50760, 50762, 50764, 50766, 50768, 50770, 50772, 50774, 50776, 50778, 50780, 50782, 50784, 50786, 50788, 50790, 50792, 50794, 50796, 50798, 50800, 50802, 50804, 50806, 50808, 50810, 50812, 50814, 50816, 50818, 50901, 50902, 50903, 50904, 50905, 50906, 50907, 50908, 50909, 50910, 50911, 50912, 50913, 50914, 50915, 50916, 50917, 50918, 50919, 50920, 50921, 50922, 50923, 50924, 50925, 50926, 50927, 50928, 50929, 50930, 50931, 50932, 50933, 50934, 50935, 50936, 50937, 50938, 50939, 50940, 50941, 50942, 50943, 50944, 50945, 50946, 50947, 50948, 50949, 50950, 50988, 50989, 50990, 51700, 51990, 52700, 53000, 53700, 53800, 53990, 55700, 55710, 55720, 55900, 55902, 55904, 55906, 55908, 55910, 55912, 55914, 55916, 55918, 55920, 55922, 55924, 55926, 55928, 55930, 55932, 55934, 55990, 57700, 57990, 59800, 59990

Orders From Outside Malaysia

This site is for orders shipping to addresses within Malaysia. For orders outside the Malaysia, please visit one of our international sites here.