Need to contact us?

Online Chat,

Email customercare@newbalance.com.my or

Call 1800 819 475

Mon. - Fri.

09:00 to 18:00

Important Shipping Information

New Balance offers FREE delivery on all orders over RM250 for registered members.

  • Packages are delivered via KEX.
  • No delivery on weekends or holidays.
  • In-stock orders are not guaranteed to ship the same day they are received.
  • All orders received for in-stock items ship within 3-8 business days (Peninsular Malaysia) & 10-12 business days (East Malaysia)
  • To ship to multiple addresses, simply place a separate order for each shipping address.
  • New Balance reserves the right to hold any order for suspected fraud and resale.
  Cost Estimated Delivery Shipping Availability
Standard Shipping

Members enjoy FREE shipping on all orders over RM250.00
Delivery within Malaysia is RM15.

Our usual delivery time frame is between 3-8 business days for Peninsular Malaysia and 10-12 business days for East Malaysia.
However during busy sale periods this may be extended.

 Malaysia

We apologize that we are unable to ship to following locations/buildings/areas:

State Postcode
Johor 80057, 80357, 80359, 80700, 80710, 80720, 80730, 80900, 80902, 80904, 80906, 80908, 81007, 81009, 81107, 81307, 81407, 81447, 81507, 81557, 81707, 81757, 81807, 81907, 81927, 81937, 82007, 82207, 83007, 83009, 83307, 83407, 83707, 84007, 84157, 84407, 84907, 85007, 85307, 86007, 86107, 86207, 86407, 86707, 86800, 86807, 86888
Kedah 5700, 5710, 5720, 6007, 6207, 6507, 6707, 7007, 8007, 8107, 8307, 8407, 8507, 9007, 9809
Kelantan 15710, 15720, 15730, 15740, 15740, 15988, 17007, 17507, 18007, 18307
Melaka 75459, 75700, 75710, 75720, 75730, 75740, 75750, 75760, 75900, 75902, 75904, 75906, 75908, 75910, 75912, 75914, 75916, 75918, 75990, 76109, 77007, 77008, 77307, 77400, 77507, 78007, 78307
Negeri Sembilan 70700, 70710, 70720, 70730, 70740, 70750, 70990, 71007, 71009, 71059, 71159, 71209, 71259, 71309, 71359, 71409, 71459, 71509, 71559, 71600, 71659, 71707, 71709, 71759, 71807, 71809, 71907, 71909, 72007, 72009, 72107, 72109, 72127, 72129, 72207, 72209, 72307, 72309, 72409, 72507, 72509, 73007, 73009, 73109, 73207, 73209, 73309, 73409, 73507, 73509
Pahang 25709, 26057, 26077, 26507, 26607, 26609, 26707, 26709, 26807, 26809, 26907, 27037, 27109, 27207, 27209, 27307, 27607, 27609, 28007, 28387, 28407, 28609, 28707, 28709, 39007, 39107
Perak 30700, 30710, 30720, 30730, 30740, 30750, 30760, 30770, 30780, 30790, 30800, 30810, 30820, 30830, 30840, 30900, 30902, 30904, 30906, 30908, 30910, 30912, 31007, 31407, 31907, 32300, 32407, 33007, 33009, 33307, 33400, 34007, 34008, 34009, 34140, 34307, 34607, 35007, 35507, 35907, 36007, 36008, 36207, 36307
Perlis 1007, 2607, 2707
Pulau Pinang 10700, 10710, 10720, 10730, 10740, 10750, 10760, 10770, 10780, 10790, 10800, 10810, 10820, 10830, 10840, 10850, 10910, 10920, 12700, 12710, 12720, 14007
Selangor 40700, 40702, 40704, 40706, 40708, 40710, 40712, 40714, 40716, 40718, 40720, 40722, 40724, 40726, 40728, 40730, 40732, 40800, 40802, 40804, 40806, 40808, 40810, 40990, 41700, 41710, 41720, 41900, 41902, 41904, 41906, 41908, 41910, 41912, 41914, 41916, 41918, 41990, 42507, 42509, 43007, 43009, 45507, 47507
Terengganu 20700, 20710, 20720, 20900, 20902, 20904, 20906, 20908, 20910, 20912, 20914, 20916, 20918, 20920, 20922, 20924, 20926, 20928, 20930, 21090, 22107, 22300, 22307, 23007, 24207
WP Kuala Lumpur 50700, 50702, 50704, 50706, 50708, 50710, 50712, 50714, 50716, 50718, 50720, 50722, 50724, 50726, 50728, 50730, 50732, 50734, 50735, 50736, 50738, 50740, 50742, 50744, 50746, 50748, 50750, 50752, 50754, 50756, 50758, 50760, 50762, 50764, 50766, 50768, 50770, 50772, 50774, 50776, 50778, 50780, 50782, 50784, 50786, 50788, 50790, 50792, 50794, 50796, 50798, 50800, 50802, 50804, 50806, 50808, 50810, 50812, 50814, 50816, 50818, 50901, 50902, 50903, 50904, 50905, 50906, 50907, 50908, 50909, 50910, 50911, 50912, 50913, 50914, 50915, 50916, 50917, 50918, 50919, 50920, 50921, 50922, 50923, 50924, 50925, 50926, 50927, 50928, 50929, 50930, 50931, 50932, 50933, 50934, 50935, 50936, 50937, 50938, 50939, 50940, 50941, 50942, 50943, 50944, 50945, 50946, 50947, 50948, 50949, 50950, 50988, 50989, 50990, 51700, 51990, 52700, 53000, 53700, 53800, 53990, 55700, 55710, 55720, 55900, 55902, 55904, 55906, 55908, 55910, 55912, 55914, 55916, 55918, 55920, 55922, 55924, 55926, 55928, 55930, 55932, 55934, 55990, 57700, 57990, 59800, 59990
Sabah 90200, 90109, 90107, 90100, 89959, 89958, 89957, 89950, 89749, 89748, 89747, 89740
Sarawak 98201, 98151, 98070, 98061, 98060, 97201, 97101, 96901, 96411, 96401, 96251, 96201, 96151, 95708, 95601, 95501, 95401, 94951, 94651, 94601, 94501, 94001, 90108, 90101, 98200, 98159, 98157, 98150, 98059, 98058, 98057, 98050, 97200, 97100, 96950, 96900, 96850, 96600, 96508, 96507, 96500, 96410, 96400, 96350, 96250, 96200, 96150, 95709, 95707, 95700, 95600, 95500, 95409, 95407, 95400, 95300, 94950, 94650, 94600, 94509, 94507, 94500, 94009, 94007, 94000

Orders From Outside Malaysia

This site is for orders shipping to addresses within Malaysia. For orders outside the Malaysia, please visit one of our international sites here.

Orders From Outside Malaysia

This site is for orders shipping to addresses within Malaysia. For orders outside the Malaysia, please visit one of our international sites here.